OUR PASSION

Turning Vision into Measurable Impact

For 30+ years, Outcomes Management Group, LTD (founded 1994) has helped leaders, boards, and organizations translate strategy into results. We’ve partnered with 150+ organizations across the U.S. and South Africa—nonprofits, government, higher education, and corporations (including Fortune 100 leaders such as GM and Nationwide)—to align people, priorities, and performance for measurable outcomes.



We believe what gets measured gets managed—and what’s managed can be mastered. Our work is built on outcomes, practical execution, and continuous improvement.

Who Leads OMG?

“B.E.S.T. Leaders inspire others to recognize that “only their b.e.s.t. is good enough!”

OMG’s leaders are outcomes pioneers and passionate about people, organizations, communities “being their B.E.S.T.”

Our Leadership

Partrica Hicks

Founder and President

Dr. Patricia Larkins Hicks

Experience & Expertise (at a glance)

  • 30+ years leading OMG; organizational strategist, facilitator, evaluator, and executive coach
  • Pioneer in outcomes measurement (ASHA, 1986): led development of the Association’s first functional outcomes measures and evaluation system
  • Featured in MSN (Sept 2024) for leadership in organizational excellence and continuous improvement
  • Keynote Speaker, Small Towns Economic Development Summit – Langston University, Oklahoma (2025)
  • Author of 5 books, including Be Your B.E.S.T. and B.E.S.T. Fast Stories
  • Credentials: Ph.D. (University of Memphis), M.A. (Michigan State University), B.S. cum laude (Hampton University)
  • Fellow, American Speech-Language-Hearing Association
  • Civic leadership (selected): National President, Hampton University Alumni Association; Co-Chair, Organizational Effectiveness – The Links, Incorporated; Chair, Integration Committee – Columbus Chamber; Vice Chair – Furniture Bank of Central Ohio; Elder & Spiritual Growth and Development Coordinator – StrongPoint Church


Focus Areas

  • Strategic Planning
  • Board Development
  • Leadership Alignment
  • Outcomes Measurement & Management
  • Culture & Change Facilitation
  • Team Development
  • Coaching
Clayton Hicks

Partner and Vice President

Dr. Clayton N. Hicks

Experience & Expertise (at a glance)

  • Partner since 1995; 30 years of entrepreneurial leadership, healthcare expertise, and marketing strategy
  • Former Chair, Communications Committee, National Coalition of Black Meeting Planners—guided OMG’s communications, app, web broadcasts, and multimedia
  • Community leadership & honors:
  • Community Building Award, Governor Bob Taft (2003)
  • Cheryl Boyce Healthcare Excellence Award (2008)
  • March of Dimes Volunteer Recognition (2012)
  • Affiliations: Life Member – Alpha Phi Alpha Fraternity, Inc.; National Optometric Association; Founder – Driving Park Walking Club; Executive Director – Alpha Rho Lambda Education Foundation and National Optometric Foundation

Focus Areas

  • Brand & Growth Strategy
  • Stakeholder Engagement
  • Health & Community Partnerships
  • Event/Meeting Strategy
  • Multimedia & Digital Communications

Our Approach

OMG partners with its clients using its B.E.S.T. 7-Step Approach.

 

  1. Establish Desired Outcomes – We partner with you to define clear, measurable results.
  2. Identify the Right B.E.S.T. Products/Services – We match the solution to your specific needs.
  3. Define Expectations, Roles & Responsibilities – We clarify how we’ll work together.
  4. Analyze Your Context – We assess your environment and data to inform decisions.
  5. Deliver Agreed-Upon Products/Services – We execute with quality and excellence.
  6. Measure Satisfaction & Outcomes – We integrate measurement to track progress and results.
  7. Maintain Communication – We set rules of engagement for cadence, format, and responsiveness.

 

OMG’s Approach is Inclusive, Comprehensive, and Outcomes Focused

Award
Certificate

What Clients Experience

  • Leaders and teams aligned
  • Accountability systems that stick
  • Results you can see and share

Why Organizations Choose OMG

  • Depth & Breadth: 30+ years; 150+ organizations; U.S. and South Africa; nonprofit, government, higher-ed, corporate (including Fortune 100)
  • Proven Methods: Pioneer in outcomes measurement; assessment → alignment → action → evidence
  • Leadership at the Table: You work directly with Dr. Patricia and Dr. Clayton—seasoned leaders who bring strategic clarity, marketing savvy, and execution discipline
  • Faith-Grounded Integrity: We lead with service, stewardship, and the belief that
  • “Only Your B.E.S.T. Is Good Enough.” Grounded in faith. Driven by purpose. Focused on results.

Recognized by Digital Reference as one of Columbus’s Best Keynote Speakers – 2025.